Rambala Sandeep

Background

About Rambala Sandeep

Our team at Microland benefits from my expertise as a Senior IT Engineer, where I apply my comprehensive understanding of Citrix Workspace and information technology infrastructure to ensure exceptional IT support. Leveraging skills honed during my hospitality tenure as a Guest Services executive at Lemon Tree Hotels, I excel in facilitating seamless interactions and solutions for our clients. My educational foundation from North East Frontier Technical University and Priya Institute of Hotel Management underpins my aptitude for managing complex tasks with a service-oriented mindset. We strive to maintain the highest standards of technical service, mirroring the dedication and attention to detail I cultivated in the hospitality and IT industry. PROFESSIONAL EXPERIENCES- • Hands on experience Ticketing tool - IBM Tivoli Service Request Manager (TSRM), Service Now (SNOW), BMC Remedy & Top Desk • Ability to perform Malware and threat analysis. • Perform incident handling following ITIL Best practices. • Handling VPN Issues (Juniper, Pulse secure, checkpoint & Meraki) • Good hands-on experience with Mobile Device Management (MDM) & Mobile application management (MAM) tools like AirWatch & Intune • Possess decent knowledge regarding Multifactor Authentication - RSA Tokens & BYOD • Provision & Management of access - Accounts (AD), Mailbox (O365), SharePoint (Project/Team site) & Network share drive • Proficient in handling CITRIX based applications and Citrix Issues (Xenapp receiver 6.5 & 7 Admin Console) • Hands on experience with Exchange Servers, O365, Active Directory, AAD Connect, Mail flow, Client troubleshooting, Exchange PowerShell, Skype for Business 2015, SFBO • Managing Mailbox databases/ Backups/ Repair/ Recovery • Basic Networking like configuring the static IP, Map Network shared drives & creation of Home Drives for end users, Domain Rejoin, Map Network Printer (Installing and troubleshooting drivers)- Network administrator. • Good experience with Service Now, Connex one (call management web-based application) & Vayu sphere Instant Response platform for generating Log & Reports in real time basis • Providing Remote support to End users using the following remote tool - LogMeIn rescue, Dame ware, GoToAssist, TeamViewer & Beyond trust • Liaise with 3 rd party vendors regarding Work order/ dispatch for hardware replacements. • Installing Software/applications, Patches & Updates from both backend using software deployment applications like BMC Marimba, SCCM/ Intune Company portal & frontend (Manual Installation