Ramdas Thayattil

Background

About Ramdas Thayattil

I am a strategic IT Operations Leader with over 17 years of experience in optimizing service deliveryand managing large-scale technical teams. My expertise lies in overseeing enterprise-level IT servicedelivery, IMAC operations, and infrastructure management for high-profile clients. I am passionateabout driving operational efficiency, enhancing customer satisfaction, and ensuring compliance withindustry standards. I have a proven track record in leading high-performing, cross-functional teams,ensuring superior first-line support, seamless system deployments, and proactive troubleshooting.Throughout my career, I have successfully implemented ITIL-based frameworks, achievingoperational transformation and cost optimization. I have a strong background in strategic vendormanagement and IT asset lifecycle management, ensuring robust data security and efficient resourceutilization. My leadership in driving continuous process improvements has resulted in enhancedservice delivery and customer satisfaction. I am skilled in budget forecasting and resource allocation,enabling cost-effective management of IT resources.Key Achievements- Led a team of 25+ technical support professionals, achieving over 98% SLA adherence requests and incident resolutions- Implemented operational policies that resulted in a 20% reduction in resolution time and improvedcustomer satisfaction scores- Managed an annual IT hardware budget, ensuring optimal resource allocation while supportingbusiness scalability and infrastructure growth.