Ramesh Pediredla

Background

About Ramesh Pediredla

About Me: I am an astute professional with over 10+ years of experience in IT service management, HR service management, implementation, support, cost management, service now based solutions across Telecom industry. I hold certification as a Service Now Certified System Administrator and Implementation specialist. I have been proven competent in the administration of Service Now applications, Modules, Email configuration, Forms, Reports, Roles, Groups, Access controls, Workflow, User Administration, Update sets and Service Catalogues. Also, well-versed with report generation and scheduling of reports, configuration of MID Servers/Language Translations on record producers, tables, and notifications. I am also technically proficient with POSTMAN, SOAP UI and REST API EXPLORER tools. I started my career as a Junior Data Analyst, moved to Consultant position. I have key involvement in customizing key ITSM modules such as incident management, problem management, change Management and importing foundation data efficiently. I am deft at handling the agile process, monthly sprints and daily scrums to discuss the application development and been successful in managing various projects relevant to AT & T Support, P&G Service Now Application Support & Enhancement, Service Now Application implementation for various clients namely - The Proctor & Gamble Company, PepsiCo, (Bed Bath & Beyond), EQUIFAX. I have completed Bachelor of Science from Minerva Degree College, India – 2013. Specialties: ITSM solutions | Incident Management | Change Management | Problem Management | Service Request Management | Defect tracking & debugging | Production upgrades | Deployment | Up-gradation | Data Analysis | Application implementation | Agile process handling | Scrum Management