Ramil Sison

Background

About Ramil Sison

Project Management o Manage Projects and timeline to ensure all deliverable meet the established quality standards and stakeholder expectations. o Successfully engage in multiple projects simultaneously Product & Service Integration o Facilitate communication and collaboration among DOCOMO business partners e.g. Sales Group, Product Management, and Product Operations o Provide Training Requirements in preparing for new service launches o Can adapt in managing integration activities for products and services using traditional and agile development cycles. o Regularly communicates updates and progress to key stakeholders. o Serve as the business analyst and project manager for each service engagement as required. o Monitor integration activities and ensure successful handover of each service to production teams. o Understands the concept of Customer Experience; its approach and KPIs to drive continuous end-to-end service improvement based upon quality metrics and customer feedback. Learning & Development Conducts continuous training and development programs for enhancing Technical Knowledge and troubleshooting skills of the Contact Center Personnel. Handles Training Programs from Analysis, Design, Development, Implementation and Evaluation Conducts Train the Trainer sessions to regional Trainers from other Business Units. Collaborates with various Contact Center Teams – Quality Assurance, Hotel Support Team and Operations Management to assess Training Needs. Evaluate trainees using the four levels of evaluation, patent to ADDIE and SLAB perspective. Handled Training Programs from Analysis, Design, Development, Implementation and Evaluation Design and Develops Courseware (Newsletters, Slides, Handbook, Update Announcements) Assist Learning & Development Manager for new product/s launches. Provides Technical Support Scope and Support Boundaries, troubleshooting requirements, training handbooks, training presentation manuals.