Ramkumar Dakshina Murthy

Background

About Ramkumar Dakshina Murthy

A competent Professional with over 10+ years of qualitative experience in the areas of Service Deliver, Service operations, After sales service, warranty management entailing Customer Relations Skills, Strategy Making for Business, Brand Management, Brand Building, New Product Development Distribution Management and Key Account Management, Profit and Loss Analysis, Demand Planning, Inventory Management & team leadership in leading Telecom Companies. Service management: Building relationship in between company, service centers and customers in allotted region. Built strong relationship with service center to achieve effective service delivery to customers. Dealer Management: Conduct periodical market visit and understand the requirement of dealer, distributor and customers requirement in the service parameter. Collect and analyze of competitor service delivery system information from market and create new service strategy in current system. Service management: Have to create situation spontaneous service deliver by co ordinate and drive entire service system like service center, inventory, technical repair center and defective collection center to achieve KPI and TAT as given SLA by company. Inventory Management: Constantly forecast the requirement source to deliver service to customers. Project the future requirement of inventory requirement by analyze historical record. Plan the and implement buffer inventory to service center and stores to avoid shortage of spare parts. Profit management: Educate and drive the service center to absorb the customer even after warranty to utilize the service center for pair service. Educate to service center to keep MIL in accessories and fast moving spare part to serve for out warranty services. Keep on co ordinate with accounts to monitor the service center ledger balance with positive ledger balance.