Ramkumar Prabhakaran

Background

About Ramkumar Prabhakaran

A seasoned Sales professional with over 10 years of rich experience in Sales Operations, Installation & Commissioning, Relationship Management, Technical Maintenance and Team Management, New business development. Currently working with Godrej Prima, Chennai as Deputy Manager (Customer Relationship – Godrej Vending Machines) Sales support from requirement capturing, need analysis, Competitor MIF Generation, technical presentation. Explicit in break down analysis, corrective action & preventive action analysis through trouble shooting tools and spares management. Exposure in handling the various types of machines in vending products. An enterprising leader with abilities in motivating cross functional teams and delivering quality services. Strong relationship management, analytical and communication skills. Account Mapping and Identifying key customers to enhance the business. Managing sales/presales and customer care operations with a view to achieve business objectives and ensure top line and bottom line profitability. Scheduling and planning predictive, preventive and breakdown maintenance of equipment during operation cycle. Proactively identifying areas of obstruction / breakdowns and taking corrective steps to rectify the equipment through application of troubleshooting tools. Responsible for Monitor the Installing and commissioning as well as conducting tests & inspections to ensure operational effectiveness of systems; effectuating maintenance plans for machines and equipments. Supervising and monitoring the performance level of the Maintenance Staff for ensuring superior customer service and accomplishment of service targets. Coordinating or the identification of training needs of employees for upgrading their technical skills. Sales generation from competitors/Conversion Effective planning and team management.