Ramon Rivera

Background

About Ramon Rivera

Experienced leader responsible for managing large IT Division in the BPO, Communications, Healthcare and Food and Retail industries. Responsible for formulating the strategies and setting the direction to support the business needs. Responsible for developing and implementing programs that deliver better customer service and efficiency within the Division through known IT Framework and industry best-practices. Key experience in implementing various IT programs and activities such as: • ITIL 4 Foundation • ISO 27001 Information Security Management System • BPO Contact Center and Technical Support • Data Privacy Management • PCI DSS Compliance• Enterprise Resource Planning Systems• Human Resources Information Systems Have 25 years of experience in the industry with 6 years in B to C Level IT leadership roles and 14 years in Senior Manager to Director Level in Project Management and IT Solutions Architecting and Design. Has extensive experience in managing small to multi-million-dollar projects in technology, office construction and BPO. Has gained more than Project Man-hours in the profession. Broad Experience in Technology Enterprise Architecture and Design, Operations and IT Consulting Extensive experience in various Industry bids and pre-sales activities that delivered business revenues ranging from to Responsible for the design and implementation of Large and Complex Technology Solutions which includes SAP S4/HANA platforms, SAP Infrastructure, Next Generation Point of Sale Systems, Network Infrastructure, Data Centers and Omni-Channel Platforms. Experienced in Requirements definition, Analysis of Information System needs, Development of Disaster Recovery Strategies and Business Continuity Plans, Web strategy, ISP Infrastructure, storage, Security Systems and hardware solutions for CUSTOMER. True Character of Service and Caring for the Customer Results Oriented and has great “Bias for Action”. Able to work with different nationalities and business associates from different countries. I take collaboration and team work to heart as my way to understand the needs of my business partners and deliver on my commitment.