Ramses Ortiz

Background

About Ramses Ortiz

Ramses Ortiz Results-oriented IT Consultant and Support Specialist with a track record of exceptional customer service and driving profitability. Strong leadership skills, expertise in inventory management, and Google IT Support Professional Certificate holder. EDUCATION Bronx Community College, Bronx, NY Coursework towards Associate's Degree in Business Administration Google LLC Google IT Support Professional Certificate EXPERIENCE Store Manager, Verizon | Bronxville, NY October 2022 - Present • Assess and resolve 30+ customer service inquiries daily in person and via phone. • Monitor store profits, bank deposits, and maintain financial records. • Supervise a team of 1 sales associate, providing training and guidance. • Resolve escalated customer service inquiries, ensuring satisfaction. • Manage worth of store inventory daily. • Exceed monthly store goals by for 6 consecutive months. Assistant Store Manager, Verizon | Thornwood, NY March 2022 - October 2022 • Assess and resolve 50+ customer service inquiries daily in person and via phone. • Maintain and organize store inventory for efficient operations. • Supervise a team of 4 sales associates, providing coaching and evaluations. Sales Associate, Verizon | Thornwood, NY November 2019 - March 2022 • Consult with customers on cellular and home service plans, increasing sales. • Achieve monthly sales goal of • Provide customer support for 8-10 small business Verizon service accounts. Inventory Specialist, BMW of Westchester | White Plains, NY March 2019 - November 2019 • Manage new and used vehicle inventory. • Inspect vehicles for quality assurance. • Consult with management on vehicle quality. As an IT Consultant and Support Specialist, I am committed to leveraging my expertise to provide innovative solutions, optimize system performance, and deliver exceptional customer experiences. I thrive in fast-paced environments and am adept at collaborating with cross-functional teams to achieve organizational objectives. With my technical skills, leadership abilities, and dedication to customer satisfaction, I am well-equipped to drive success in IT consultancy and support roles. Connect with me on LinkedIn at or reach out via email at ramsesrortiz@gmail.com or phone at (475) 439-3951.