Ramsurat Harijan

Background

About Ramsurat Harijan

Experienced and results-driven professional with a strong focus on optimizing sales performance enhancing customer experiences and driving operational excellence. Over 17 years of expertise in FMCG Electronics Apparel E-commerce (last mile) and Retail sectors. Seeking a senior leadership or managerial role to contribute strategic insights and foster growth in a forward-thinking organization. Spearheading Retail Store Operations Store Roll-out & Expansion Strategic Sales and Business & Service Operational Excellence. Proven track record as a Retail Operations Manager at Reliance Retail Ltd. adept at analyzing E-commerce (last mile) sales data optimizing store operations and maintaining high display standards. Skilled in team leadership strategic planning and ensuring exceptional customer satisfaction. Proficient in managing sales store operations team dynamics and visual merchandising strategies. Championing recruitment leadership and training initiatives achieving outstanding business outcomes with high morale and minimal turnover. Expertise in overseeing end-to-end logistics and courier operations ensuring timely and cost-effective delivery. Strong proficiency in logistics management software and tracking systems to monitor shipments and improve operational performance. Implementing operational best practices and continuous improvement initiatives with significant success. Acclaimed for acute observation skills promptly addressing anomalies and ensuring operational continuity. Exceptional People Manager with a proven ability to recruit lead train monitor and motivate high-performance teams of over 290+ members.