Ranak Banerjee

Background

About Ranak Banerjee

As a Customer Development Manager at Avalara, I oversee a strategic portfolio of SaaS accounts valued at over $20 million, with a core focus on renewals, retention, and Gross Revenue Retention (GRR). I lead renewal strategy and execution across my book of business—ensuring clients continue to realize value while identifying expansion opportunities aligned to their evolving needs. With a strong foundation in tax automation and compliance technology, I work cross-functionally with sales, customer success, legal, and finance teams to manage complex deal cycles, negotiate multi-year renewals, and protect recurring revenue. I regularly engage with C-level stakeholders to address business priorities, mitigate risk, and position Avalara as a long-term strategic partner. I’m passionate about creating great customer experiences and turning renewals into growth engines. My proactive, data-driven approach helps reduce churn, improve satisfaction, and increase account expansion—all while ensuring alignment with internal revenue targets and customer success metrics.