Randa Adib
Cs Manager B2c E-commerce at The Heineken Company
Based in Cairo, Egypt
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Seniority
Manager
Department
Operations
Location
Cairo
Industry
Food and Beverage Services
Company size
46K
Contact information
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r•••••••@theheinekencompany.com
Phone
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Background
About Randa Adib
Dynamic and results-oriented Customer Service Manager with extensive experience in driving customer engagement, optimizing processes, and fostering long-term relationships in technology-driven and data centric environments.Adept at leveraging CRM tools, data analytics, and automated solutions to enhance customer satisfaction and deliver measurable outcomes.A Certified Six Sigma Black Belt and Scrum Master with proven expertise in workflow optimization, strategic planning, and team leadership, ensuring exceptional service delivery.
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