Randa El-Eid

Background

About Randa El-Eid

Provided technical support for customers with various platforms • Responded to questions about both hardware and software with trouble shooting suggestions and upgrade information • Developed clear language instruction documentation on software and hardware installation for novice and inexperienced computer users • Provided technical training for many agencies through various projects, on a variety of software applications • Successfully administered all aspects of personal businesses, e.g, bookkeeping, accounting, customer service • Current and comprehensive knowledge of networking technologies • Extensive management, sales, and customer service experience • Ability to thrive in a demanding environment and meet deadlines • Excellent interpersonal skills with colleagues and clients • Fluent in English and French Specialties: Managed general contracting projects by reading blue prints, pricing, and bidding on jobs and ordering materials for completion of each job. Processed accounts receivable, accounts payable, and payroll. Administered shipping and receiving to various worldwide destinations. Supervised a staff of 20 unionized and on-unionized employees. Negotiated and won a major installation contract with a national retailer for a small supplier.