Randel George

Background

About Randel George

As a seasoned Finance and Payment Operations Leader with over 20 years of experience, I have a proven track record of driving operational excellence, enhancing process efficiencies, and mitigating risks for top U.S. banks and financial institutions. My expertise spans payment operations, legal operations, vendor management, compliance, and process improvement. Throughout my career, I’ve led high-performing teams, streamlined complex workflows, and delivered multi-million-dollar savings through strategic decision-making and effective cost management. In my role as Director of Legal Operations (Life Events) at Santander Bank, I successfully oversaw a diverse range of legal operations processes, including bankruptcy, garnishment, and tax operations, while driving continuous improvement initiatives to ensure efficiency and regulatory compliance. I spearheaded the adoption of technology to automate workflows and enhance reporting, while also guiding a team of 40 legal operations professionals. My efforts not only improved service delivery but also contributed to more efficient legal request processing across internal and external stakeholders. In addition, I’ve led payment operations teams at both Santander Bank and Bank of America, optimizing check transaction processing, managing exception handling and account research, and ensuring compliance with business rules and regulatory standards. My leadership in payment operations led to substantial process improvements, including outsourcing lockbox operations, resulting in $6M in annual savings. I am passionate about driving digital transformation and leveraging technology to optimize operations. My experience with procurement systems such as SAP, Ariba, and Concur has enabled me to deliver cost savings and enhance efficiency across vendor management, payment compliance, and audit functions. I’ve been fortunate to lead initiatives that resulted in $4M+ in procurement compliance savings and a 150% improvement in call center performance through effective use of performance scorecards. Looking ahead, I am eager to continue making a significant impact in finance, payments, and operations, particularly in organizations focused on process optimization, risk mitigation, and compliance. Let’s connect if you’re interested in collaborating or discussing how my expertise can bring value to your team or organization.