Randy Baker

Background

About Randy Baker

I’m a Customer Success & Operations Manager with 5+ years of experience scaling post-sales systems in SaaS and EdTech. I specialize in building automation, analytics, and support infrastructure that drive retention, reduce churn, and improve customer experience at scale. Leadership & Coaching – I manage and develop support and success teams, building structured onboarding, 1:1 coaching, and clear performance frameworks that increase accountability and engagement. Analytics & Automation – I design customer-health metrics and reporting systems (SQL, Supabase, Google Sheets, Retool) and architect low-code automations (n8n, Make, Zapier) that eliminate manual work, improve visibility, and enable proactive intervention. Innovation in Practice – I piloted an AI-driven RAG agent integrated with Supabase and n8n that lets managers query sales and support performance in natural language. This accelerated coaching, reduced reporting noise, and set the foundation for scalable AI-assisted success operations. Cross-Functional Collaboration – I work closely with Sales, Marketing, Product, and Ops teams to improve workflows, launch churn-mitigation initiatives, and refine expansion playbooks. I’m passionate about translating technical solutions into tangible customer outcomes—whether through automated flows, AI-assisted solutions, or data-driven decision frameworks. I’m passionate about translating technical solutions into tangible customer value and would welcome connections with professionals who share my drive for data-backed growth, operational efficiency, and outstanding customer experiences.