Randy Tuell

Background

About Randy Tuell

What is a Service Engineer? A critical element of after-sales support, a Service Engineer is essentially in place to contribute to the total customer satisfaction experience by assuring that customers receive maximum benefit from their products. Service engineer jobs focus on providing solutions to service problems, which are unique or have been previously encountered. Typically, a service engineer jobs can be either Field or Site based and their day-to-day responsibilities will include the installation, service and repair of a particular product. Service engineers will often need to manage their own time and bookings, unless service calls are pre-booked through a support desk. This is a key position for any business, as a Service Engineer, I am in an ideal position to act as an ambassador for your company. In most service engineering jobs, the ability to liaise with clients both on a technical and interpersonal level is essential. I passionately believe that Service Engineers can make a real difference to business. Southern California has the most diverse and demanding customers around, and as Field Service Delivery Manager and Technician, I service these customers. Working in this area, I assess and resolve technical issues and implement fixes to completion. Responsible for the installation, configuration, maintenance, security, and support of client IT environment, including software and other peripherals. I have learned what it takes to deliver excellent customer service. With my years of experience as a Manager/Technician I believe that I can work though almost any situation and resolve it. Additional Key Skills: Team Building * Training and Development * Problem Solving * Mentoring & Training * Leadership & Motivation * Career Development * Change Management * Data/Information Analysis * Ability to research and repair hardware. Proficient in Microsoft Office, along with knowledge in Windows Operating Systems, Linux, Sun OS, MAC OS, Cisco and VMware.