Rangga Darusman

Background

About Rangga Darusman

Core Responsibilities- Manage customer inquiries/orders through Customer Service work processes and systems (SAP)- Maintain good relationship with existing customer by regularly contact, information update, technical support and ensure on time delivery- Manage logistics for shipment to Indonesia from any DOW’s sourcing plant globally (vessel schedule & documentation monitor)- Coordinate with Global Planner for product availability (Pacific, USA & Europe)- Developing business with existing & and or potential customer by assisting Account Manager both local & foreign Account Manager to all customer inquiries related to product availability & delivery- Collaborate with TS & D on technical problem solving and after sales service- Handling complain proactive and correctively and make sure no recurrent issue- Additional responsibilities include providing back-up for team members, and other assignment focused on improving the overall productivity and effectiveness of the Customer Service Organization.