Rani Rajak

Background

About Rani Rajak

I am a dynamic professional with over six years of previous experience as a Customer Service, Sales and Collections Officer in a Financial Industry and recent four years of experience as a Banking Advisor, Business Banking Advisor and Investment Advisor with RBC Royal Bank. I possess the skill set for, • Handling both inbound and outbound calls. • Solving customer inquiries at first point of contact and providing exceptional degree of customer care at all times. • Managing a hectic Call Center environment and experience navigating multiple applications. • Team player. I have demonstrated the ability to effectively handle situations while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I have remarkable interpersonal, organizational and time management skills. I possess excellent communication skills both oral and written.