Verified recordSoftware Development

Ranit Mandal

Technical Support Engineer at Blue Copper Technologies Pvt Ltd

Based in Kolkata, India

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Seniority

Staff

Department

Information Technology

Location

Kolkata

Industry

Software Development

Company size

Contact information

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r•••••••@bluecoppertech.com

Phone

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+91 ••• •••• ••••

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Background

About Ranit Mandal

Experienced IT Technical Support Specialist with over 3 years of hands-on experience in provided technical support, troubleshooting, debugging issues, resolving tickets and maintaining IT Service Management in Telecom Domain. I am Proficient in SQL for querying databases and analyze data, experienced in scripting languages like Python and Shell for automating tasks and system administration, have Strong understanding of Linux operating systems and command-line utilities, have familiarity with BMC Remedy for incident management and service desk operations, have knowledge of Dynatrace for application performance monitoring and troubleshooting, Understanding of Control-M for job scheduling and workload automation. Tools -BMC Remedy, BMC Control-M, Dynatrace, linux, My SQL,shell scripting,application support,troubleshooting and debugging etc

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