Ranjan Singh

Background

About Ranjan Singh

I have an extensive background in project management, vendor management, and customer service delivery, with hands-on experience in supporting end-to-end project management by coordinating timelines, resources, and deliverables across cross-functional teams. I have successfully monitored project progress, identified risks, and escalated issues to ensure timely resolution while coordinating multiple projects simultaneously to achieve on-time delivery within defined scope and SLAs. My role involved maintaining dashboards and reports to track KPIs, SLA compliance, and project status for senior management, as well as streamlining workflows by documenting processes, preparing SOPs, and improving order-tracking mechanisms to enhance overall delivery efficiency. Additionally, I have prepared and shared Minutes of Meeting (MoM), monitored action items, and supported cross-functional project reviews. I have consistently driven continuous improvements in all aspects of service delivery, contributing to improved customer satisfaction and stronger vendor performance.