Ranjeeva Hewapathirane

Background

About Ranjeeva Hewapathirane

Over 12 (twelve) years of Team Lead and IT Operations Management experience within IT departments • Excellent people management skills; experienced in managing teams and personnel across multiple offices and diverse geographic locations • Ability to work independently and as a strong contributor to groups and teams • Recognized as a fast learner and flexible contributor, able to adapt quickly to changing priorities • Strong multitasking capabilities, able to manage changes in daily job prioritization and deal with urgent need requests • Recognized for excellence in client service delivery, providing consistently high client service to internal stakeholders • Fifteen (15) years of Frontline & 2nd level technical support experience • Excellent computer knowledge including both hardware and software support skills including: o Dell Certified System Expert o A+ o ITIL Foundations V3 o Service Now o SharePoint o Skype For Business / Lync Voice o Microsoft Active Directory o Extensive knowledge in Windows XP, Windows 7 and Windows 10 o Advanced troubleshooting experience with Windows 7, 10, 11, Microsoft Office and 365 suites and administration, Microsoft Project, Visio, Windows Server 2003-2022, Active Directory, Microsoft Lync and Skype for Business 2013, Office 365, Teams o Microsoft Systems Management Server o Microsoft SCCM o Microsoft Exchange Admin Center o Extensive troubleshooting experience in multiple Autodesk AutoCAD products o ESRI Arc GIS products o Symantec Ghost for unicast / multicast software deployment o Nortel VPN client software configuration and installation o Support for Trimble software installation and licensing