Raphael Alves
Analista De Governança De Ti Ii at Vero
Based in Conselheiro Lafaiete, Brazil
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Seniority
Staff
Department
Information Technology
Location
Conselheiro Lafaiete
Industry
Telecommunications
Company size
3.2K
Contact information
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r•••••••@verointernet.com.br
Phone
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Background
About Raphael Alves
Sou formado em superior em tecnologia DevOps e certificado pela Anbima CPA-20. Tenho experiências na área de TI, administração e vendas. Iniciei minha carreira com vendas e atendimento, onde aprendi a negociar e atender clientes com eficiência. Atualmente na área de governança de TI, sou responsável por conduzir gestões de mudanças com metodologia ITIL, administrar o Microsoft 365 e otimizar fluxos de atendimento em plataforma ITSM, sempre focando na eficiência e satisfação dos clientes internos.
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