Raphael Muniz

Background

About Raphael Muniz

Bilingual English-Portuguese junior IT professional with 2 years of experience in systems administration, including Windows, Linux, and Mac environments. Skilled in Microsoft technologies, hardware troubleshooting, and network infrastructure management, including the setup and configuration of firewalls, routers, and switches, I am known for delivering prompt technical support and resolving issues efficiently to maintain smooth operational functionality. I possess strong interpersonal skills to assist users, explain technical concepts in simple terms, and handle customer issues patiently and professionally. With a Bachelor’s Degree in Computer Science and 2 years of experience. After years away from the IT industry, I am now ready to return and contribute my experience in IT support and problem-solving. My drive to assist others through technology and stay current with IT trends has built my expertise in troubleshooting and systems management, enhancing my skills in diagnosing and resolving common technical problems, such as software bugs, network connectivity issues, and hardware failures, and my customer-first mindset to ensure user satisfaction and provide high-quality service, even under pressure. As a Operations Manager at Pantanal Bar & Grill, I leveraged my customer service experience to help launch the restaurant. When a new sales system was introduced, the team faced challenges with its limitations and complex interface. Recognizing the need for improvement, I reconfigured the system to enhance its functionality, boosting service efficiency by 50%. After a few months, I decided to apply my technical and strategic skills to organize financial data, streamline processes, and implement a more efficient ordering system, resulting in a 15% reduction in costs. IF YOU LOVE IT AS MUCH AS I DO. LET'S CONNECT!