Raphael Rodriguez
Field Service Engineer at Td Synnex Brasil
Based in Rio de Janeiro, Brazil
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Seniority
Staff
Department
Engineering
Location
Rio de Janeiro
Industry
IT Services and IT Consulting
Company size
354
Contact information
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r•••••••@lac.tdsynnex.com
Phone
5 credits+55 ••• •••• ••••
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Background
About Raphael Rodriguez
16 anos de experiência na área de TI, com sólida experiência como Field Suporte N1, N2 e N3. Graduado em Redes de Computadores, Pós-graduado em Arquitetura e Projetos de Cloud Computing e Pós-graduando em Governança de TI, com previsão de conclusão em Março de 2025. Conhecimentos de suporte à sistemas: Tasy, Microsoft Dynamics AX/CRM, Callisto, Humanus RH e Jira. Office 365 administrator (Gerenciamento de contas de e-mail) G suite, Wedoo, OneDrive, SonicWall, Trend Micro (Anti Spam), Active Directory, Conhecimentos de ITIL, Windows, IOS, Atendimento VIP, Sla e filas de atendimentos. Atualizaçoes de base de conhecimento, processos, cabeamento e gestao de ativos como: cadastro, entregas e Backups e Rollouts. Atendimentos já realizados via: Glpi, Movidesk, Ocomon, VencoTool, JIRA service desk e Easy Vista. Contatos: raphaelsobreirar@gmail.com +55 (021) 98287-4485
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