Raphaelle Faucon

Background

About Raphaelle Faucon

20+ years of customer-facing experience in the healthcare industry, my expertise lies in identifying, analyzing and addressing client needs to increase product adoption and enhance client satisfaction.• Relationship Builder: fostered strong relationships with over 100 clinicians, directors, managers and technologists across large and medium hospitals, medical imaging centres, and small laboratories.• Implementation Project Manager: managed the deployment, onboarding, adoption and utilization of software platforms in 10+ medical facilities, resulting in a 200% increase in the customer installed base within 15 months.• Process Optimizer: established a deployment process using Confluence and Jira to decrease implementation time by 50%, and customized Salesforce.com to streamline sales and customer support processes.• Application Training Specialist: trained 40+ radiologists or residents to utilize software applications efficiently.Key functional skills :• Project management• Presentations & demos up to the director level• User training• Problem-solving• Change management • Bilingual communication (English, French)• Salesforce CRM • Jira Service Management• ConfluenceMy colleagues describe me as a reliable and appreciated team player, a clear communicator, and a highly organized professional.When not at work, you will most likely find me outside, running, biking or skiing in Bromont’s beautiful mountains. You can contact me via Linkedin or email at raphaelle.faucon@gmail.com.