Verified recordSoftware Development

Raquel Ramos

VP of Customer at Altoqi

Based in Santa Catarina, Brazil

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Seniority

Department

Customer/Client Service

Location

Santa Catarina

Industry

Software Development

Company size

395

Contact information

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r•••••••@altoqi.com.br

Phone

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Background

About Raquel Ramos

Sociologist with a Passion for Customer Centricity!Formada em Sociologia e mestre em Conflitologia pela Novosibirsk State Technical University. Especialista com experiência em empresas de tecnologia B2C, B2B e B2G. Estruturação de times de Customer Success, Customer Experience e Customer Support.Familiarizada com cenários complexos e com diferentes unidades e modelos de negócio. Experiência com gestão de pessoas em equipes multidisciplinares, planejamento estratégico, organização de programas de Voice of Customer, mapeamento e desenho de jornada do cliente - operações de onboarding, ongoing, renovação, saving, retention, expansion e customer insights.Reconhecida como Top 100 Customer Success Strategist 2021, LATAM Customer Success Thought Leader Watchlist 2022 pela SuccessCoaching e finalista do prêmio CSX Week - Profissionais de Customer Success do Ano 2023 e 2024.

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