Rashida Williams

Background

About Rashida Williams

I am an accomplished technical support specialist with a record of accomplishment in rendering technical advice, support, and services to civil and military organizations and consumers on system, software and hardware solutions. My track record of success includes preventing time fraud balancing from $2K to $0, protecting government and contractor provided property of $10K-$100K, maintaining the standard of 5% or less error rate, and attaining end-user satisfaction and retention. I bring over extensive experience in delivering and optimizing 24x7x365 service coverage for two lodging locations and maintaining access database system to elevate service quality and expedite process efficiency. Offering expertise in Microsoft Office applications, TPE Planner, Windows 7/8/NT/XP/10, VOIP, telephone, GCSS, ARIMS, LMP,(LIW) applications, and Theatre Property Equipment- Planner (TPE-Planner). Key Highlights Web Support Specialist Maximize system performance by managing computer resources, evaluating technical alternatives, and recommending solutions to resolve issues Supply Technician/TPE Planner Tracked and recorded inventory count by verifying part numbers, general quantity, and label and data plate information based on TPE team 1 & 3 daily reports Al Udeid Air Base-Lodging/Facility Manager Overhauled operations and maintenance processes of support facilities and equipment for USAF personnel and resources by leading high-calibre team of trained professionals To find out more, please connect with me or send me an InMail.