Rashko Temelkovski

Background

About Rashko Temelkovski

A firm believer in the "Happy Team, Happy Clients" approach. With over 8 years of experience in customer service leadership, I specialize in building, managing, and optimizing high-performing support teams from scratch. My focus? Ensuring customer satisfaction through proactive problem-solving, streamlined processes, and a strong team culture- Customer Service Leadership & Operations: Managing teams from 5 to 30 members, introducing structured support procedures, and eliminating bottlenecks to create seamless customer experiences- Hands-on with Leading Support Tools: Experienced in Gorgias, Freshdesk, Zendesk, Chatra, and Freshchat - optimizing workflows and ensuring efficient ticket resolution- eCommerce & Tech-Savvy: Daily use of Shopify, NetSuite, and ShipNetwork for order fulfillment, fraud mitigation, and product review evaluation- Mentorship & Performance Optimization: Developing teams that don’t just work, but also thrive. I focus on coaching, eliminating skill gaps, and fostering team chemistry to maximize efficiency and engagement- Additional Expertise: Social media management (Hootsuite, Sprout Social), email marketing (Aweber), and content proofreading for WordPress & Shopify, ensuring a seamless brand presence across platforms. At my core, I love creating support teams that drive success, not just for customers, but for businesses as a whole. Let’s connect!