Rashmi Menon

Background

About Rashmi Menon

As a versatile professional, I possess experience in providing strategic leadership to customer service operations. I have gained experience in providing logistic analysis to support critical business decisions of the management team, such as cost savings and efficiencies for shipments. I have also gained excellence in processing sales invoicing in accordance with established procedures and tariffs, preparing credit notes if need be and raising disputes on charges billed by agents if it is not in agreement with the rates quoted. I coordinated with the warehouse on outbound and inbound movements for customers and maintained a daily record of shipments moving and forwarding reports to the customer on a daily basis. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and require very little direct supervision to successfully complete my job. For further association, I can be reached at: rashmi.sachin@outlook.com