Rasool Mydeen

Background

About Rasool Mydeen

At the forefront of IT service and asset management with Al Ghurair Investment, my mission has been to elevate customer service quality and ensure seamless IT operations. Our team consistently upholds 100% SLA compliance, thanks in part to my expertise in Microsoft 365 and strategic IT planning. My role as Senior Team Leader involves optimizing processes and leading a team that excels in service desk support and managing the assets. By focusing on end-user satisfaction and robust information system troubleshooting, we've maintained a record of zero escalations. My commitment to performance excellence shapes every project, fostering a collaborative environment that champions innovation and operational efficiency. My experience includes managing cross-functional resources to optimize enterprise technology and IT infrastructure operations. I possess excellent interpersonal and communication skills with a commitment to performance excellence and have extensive experience across Corporate, Foods, Resources, Properties, Construction, Energy, Mobility (Taxi), Facilities, Retail, Printing, Education, RTA Vehicle Testing Center, and Automobile sectors.