Ratan Rai
Technical Support Operation Engineer at Airport at Amadeus
Based in Lisbon, Portugal
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Seniority
Other
Department
Other
Location
Lisbon
Industry
IT Services and IT Consulting
Company size
23K
Contact information
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r•••••••@amadeus.com
Phone
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Background
About Ratan Rai
Experienced Customer Support Engineer with over 10 years of expertise in optimising and leading support operations. Proficient in managing Level 2 support activities, including Incident, Alert, Problem, and Task Management, to ensure efficiency, safety, and regulatory compliance. Extensive background in the telecommunications industry, specialising in optimising Radio Access Networks across various architectures to enhance network performance and customer satisfaction. Skilled in team leadership, strategic guidance, training, and performance evaluations to drive operational excellence.
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