Ratheesh Jogi

Background

About Ratheesh Jogi

Strong collaborator, team player with good communication skills and expertise in problem-solving within time frame and delivering great customer service experience. Good understanding on Software Development Life Cycle (SDLC) stages - System Analysis, Design, Development and Testing. Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents (BRD), Requirement Analysis document (RA), user stories, user manual, SOPs etc. Good experience on troubleshooting technical issues, answering user questions and conducting training sessions to improve user adoption and system efficiency. Qualified administrator with good experience in admin activities - workflows, approval process, sharing settings, profiles, layouts, reports, dashboards, SOQL etc. Good experience on conducting user training and open house sessions. Good experience working with internal stakeholders to develop and implement dashboards and reports as per business need. Supported over users worldwide and acted as primary point of contact. Worked with cross-functional teams to gather business requirements and translate them into Salesforce solutions. Proficient in MS Office tools – Excel (data analytics), Word (documentation), PowerPoint (SOP/User guides), OneNote (activity tracker). Proficient in data migration from external source and map the data to Salesforce Objects and fields using Apex Data loader, Salesforce Inspector tools. Good knowledge on Monitoring and analyze the system usage, identifying areas for improvement and making recommendations for enhancements. Created and maintained detailed documentation of system processes and configurations.