Ratnesh Mehta
Manager - Authoraiser - Kotak Mahindra Bank at Kotak Mahindra Bank
Based in Ahmedabad, India
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Seniority
Manager
Department
Other
Location
Ahmedabad
Industry
Banking
Company size
84K
Contact information
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r•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ratnesh Mehta
The Banking Experience (or client experience) is the sum of all interactions a customer perceives along the entire customer journey when interacting with a bank or financial institution. According to Forrester, Customer Experience (CX) is defined as “how customers perceive their interactions with a company. The top skills developed while customer intrection :* Communication skills.*Problem solving.* Customer service.* Emotional intelligence.* Numeracy skills.*Teamwork.*Organisation and time management.*Leadership and team management
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