Raven Johnson
Senior Customer Service Agent at Bakkt
Based in Pearland, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Pearland
Industry
Financial Services
Company size
411
Contact information
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r•••••••@bakkt.com
Phone
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Background
About Raven Johnson
Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Most recent job as a senior travel specialist. Working for Bank of America clients, assisting with travel (flights, hotels, car rentals). Using Amadeus GDS to work directly with the airlines to change/cancel flights. Deescalating upset customers by providing excellent customer service and empathy. Practicing patience and communicating effectively to problem solve for customers. I have years of experience in customer relations,(customer service representative, server, travel agent) where I’ve mastered customer satisfaction. I offer an empathetic atmosphere where I care about every interaction with every single person. I simply care. I give 100% because that is who I am.
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