Raven Saunders

Background

About Raven Saunders

With my passion for working and collaborating toward establishing robust client/customer relationships, I bring my diverse skills and experience to achieve operational objectives. I demonstrate an in-depth knowledge of customer service processes, accelerating daily operations effectively. Furthermore, I leverage my expertise and competencies in this industry, which enabled me to accomplish numerous organizational successes. Over my career, I have honed my skills and developed strong problem-solving and management skills to handle unique procedures that require complex analysis and evaluations. I have improved the quality of services with outstanding analytical, interpersonal, and communication skills, providing exceptional services and transactions to forestall losses. I am confident this will make me a great contributor to your institution. Notable highlights of my experience include the following: Performed outbound calls to inform insureds and their representatives regarding their status claims and the long-term care providers to avoid delays in processing claim reimbursement payments. Exceeded the call quality call by achieving quality metrics, including providing information regarding the client’s plan of care, claim eligibility, and long-term care contract. Conceptualized and developed new compliance charts for claim-related documents to streamline operations and processes. Directed insured and their representatives in initiating and managing open claims for long-term care insurance policies Liaised with a multidisciplinary team to ensure accurate and complete claims documentation before the set deadlines. My career experience and comprehensive background in the industry serve as a testament to my skills, reliability, and work ethic. With my ability to provide quality services and drive daily operations, I can accomplish objectives while thriving in challenging environments. If you need a seasoned professional who can cultivate organizational growth and development, then we should connect! Feel free to reach me here or via raven.saunders@icloud.com. I look forward to working with you! Expertise: Product Portfolio | Risk Management | Business Analysis | Standard Operating Procedures | Insurance Laws & Regulations | State Law Compliance | Adjudication | Contract Management | Customer Service | Time Management