Ravi Dutt Sharma

Background

About Ravi Dutt Sharma

A highly motivated & a result oriented professional with a rich experience of 24+ years in steering Business Operations, Strategy Formulation, P/L Accountability, Sales & Marketing and Business Development, Operational Strategies & Excellence, Process Enhancement and Client Relationship Management, with achievements in 10/10 customer experience. Currently working as Business Head-IT Infrastructure Management Services with Team Computers Pvt. Ltd, New Delhi. An astute strategist and a champion of change, having proven competence in developing business metrics and models, setting up operational processes, redefining workflows and leading a team of high performance executives for translating organizational vision into action. Have experience in formulating policies and ensuring its implementation by setting up systems & processes in place, ITIL Expert and Six Sigma Green Belt Certified business leader having demonstrated capabilities in visualizing big picture, communicating vision to the employees and implementing review mechanisms for measuring performance periodically. I have demonstrated strategies for ensuring the long-term financial viability of the organization as well as developed future leadership within the organization. Core strengths lies in excellent understanding of business dynamics & updated market knowledge, anticipating & capitalizing on market trends, identifying profit potential, strengthening the distribution network for maintaining a leadership position in the industry. I am strongly guided by a ‘Client First’ approach having exceeded high customer satisfaction scores by providing service augmentations and improving customer experience through customer centric initiatives. My forte lies in setting & achieving the top-line & bottom-line targets. A goal driven leader strongly believing in innovation & continuous improvement, a logical problem solver and an excellent team manager. Ph: 9310202821 Email: sharmard70@gmail.com