Ravi Joshi

Background

About Ravi Joshi

As a Delivery Director at Infosys, I oversee a diverse, high-performing team of over 400 professionals across the US, UK, Japan, India, and other global regions. Together, we deliver critical end-user support and complex technology solutions for a leading New York–based financial institution, ensuring seamless business operations around the clock. With more than two decades of experience in IT services and consulting, I specialize in: Driving global transformation and modernization programs in financial services Building and scaling distributed end-user support teams to deliver consistent, high-quality service Leading agile and digital initiatives to improve speed, resilience, and user satisfaction Collaborating closely with executive leadership, business stakeholders, and technology teams Using data-driven insights to enhance operational excellence and customer experience I am passionate about leveraging technology and leadership to create measurable business value, mentoring the next generation of leaders, and fostering a culture of accountability and innovation. Always open to connecting, learning, and sharing perspectives on transforming financial services and enterprise IT on a global scale.