Ravi Kumar Singh

Background

About Ravi Kumar Singh

Post sales activities and back end operations of all residential & commercial projects, including booking logins, letter of allotment, execution of agreement, transfers, broker commission, refunds, cancellations, recovery & collection, final demand notices and offer of possession. • Customer query / complaints and suggestions. • Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms. • Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through. • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc. • Coordinating with legal, technical, sales & marketing, Finance & Account department for necessary interrelationship. • Responsible for generating MIS pre and post sales activities and reporting to the Management with crucial information analysis. • Planning and scheduling marketing activities throughout the year. • Handling Inventory • Follow-ups with existing or prospective clients and identify new sales opportunities. • Conceptualising and executing the promotional activities. • Analyze trends to identify high impact marketing activities and ensure maximum investments in these. • Provide demos, presentations of company’s products to potential clients. • Solicit feedback from customers on the levels of service. Conceptualise plans to rollout brand perception studies on an ongoing basis