Ravi Shah

Background

About Ravi Shah

A progressive thinker with excellent communication and written skills •Customer 1st Approach! Admirable experience in measuring Customer satisfaction Index (CSI) and improving through surpassing customer expectation. Earning customer loyalty through engagement and providing solution in line with customer expectations •A quick and accurate decision maker, high on problem solving adapting structured approach. Solved critical dealership, customer and HR problems by using Why-Why approach to identify root cause •Strong problem solving skills devoted through resolving over 30 clients needs on a daily basis as a Jr. Service Engineer •Proficient in executing programs using the limited resources by making action plan, stick to that plan and continuously taking follow-ups from the dealerships •Excellent teamwork, leadership, and customer service skills demonstrated through management supervisor •Strong analytical skill developed by maintaining the relationship with customers, dealing with employees, Increasing a business while working as Service engineer and supervisor •Advanced suggestive selling skills developed by selling of parts as a service engineer and by selling of products as a supervisor •Identified gap area between dealerships and customers, then Reduced it by giving best customer service