Ravikant Jha

Background

About Ravikant Jha

Achievement-driven Professional targeting Senior Level assignments in Customer Success, Operations Management, Training and Team Management with a leading organization of reputed company. • A dynamic professional with over 19+ years of core experience in Product Management & Implementation, Service Operations and Client Relationship Management as it relates to trading product lifecycle. • Diligent project manager offering a proven record of success leading all phases of diverse technology projects. • Highly acquainted in managing end-to-end Product Delivery including Designing, planning, scoping, estimation, risk management and delivery as per standards of quality, schedule & cost. • An effective leader & multi-tasker with strong business acumen and excellent leadership, analytical, problem-solving and analytical skills • Proficient in SDLC Lifecycles methodologies in Waterfall & Agile (SCRUM/Dev-ops), Process engineering/refinement, Change Management, Service Level Management and Resource management. • Proficient in Proposal Management (RFP/RFI), PoC, Project Charter/Planning, Project scheduling, Project Time line, Project Milestone, Project deliverables, Project Scope & Goal. • Rendering stakeholder requirements into tangible deliverables such as BRD, FRD, BCD, change management document, User stories, Use Cases, Mock-up/UI design, Process flow & data model diagrams. • Accustomed with concepts of RDBMS, System analysis and Design, Data analysis/mining, Effort estimation technique, RCA methodologies, CR/Issue’s Priority setting method, Traceability matrix, Vendor evaluation, Vendor management, RACI matrix, Incident management, GAP Analysis. • Exceptional communicator with strong analytical problem-solving skills, strong negotiation, Query resolution & client needs assessment aptitude, equally effective at identifying opportunities, Self-starter with a positive attitude driven to learn, improve; succeed & experience in working with offshore & onsite development teams. • Expertise in functional domain: Trade life cycle Equity/Commodity/Future/SPOT, Implemented the Commodity Delivery management, Collateral management and other well know functions Work Experience Regional Head - Customer Care (63 moons technologies limited) Apr 2021 – Present Manager - Customer Care (FTIL Regional Offices) Apr 2010 - Mar 2021 · 11 Years Assistant Manager - Customer Care Apr 2007 - Mar 2010 · 3 Year Senior Executive - Customer Care Nov 2003 - Mar 2007 · 3 Years 5 months