Ravikumar Jetti

Background

About Ravikumar Jetti

Accomplished IT Leader with over 18 years of expertise in Global IT Operations, Digital Transformation, and Strategic Leadership. Proven success in implementing advanced technologies and innovative methodologies to enhance operational efficiency, reduce costs, and drive productivity. Skilled in managing global teams, fostering strong stakeholder relationships, and delivering consistent, high-quality results in dynamic environments. I am a collaborative and results-oriented leader, adept at data-driven decision-making, technical program management, and IT strategy development, with a passion for driving change with integrity. Core Competencies & Technical Expertise Strategic Leadership & Team Management • Directed a global team of 20 to lead the Data Reliability Engineering (DRE) function for Marketing, Services, and global Data Warehouse operations. • Spearheaded the modernization of the company's data architecture, leading the transformation from a Data Warehouse to a Lakehouse model to improve efficiency and scalability. • Managed a team of full-time employees and contractors to implement cost-effective operational models. • Built and managed a highly efficient and cost-effective 24/7 L1-L2-L3 offshore -onsite team to ensure continuous operations and support. • Mentored and developed a global team, enhancing their skills and overall professional growth. Operational Excellence & Process Improvement • Drove continuous process improvement through the integration of advanced tools, automation, and a data-driven approach to optimize ETL processes and performance. • Led IT transformation initiatives by proactively eliminating issues to ensure application stability and the timely delivery of high-quality data to the business. • Responsible for leading triage activities and providing critical support during disaster recovery (DR) drills and Major Incident Management (MIM) to ensure effective and timely resolution of major incidents. • Established and managed global EBI L3 Operations with 24/7 coverage across India and the US. • Implemented ITSM tools and frameworks (ITIL) for Incident, Problem, and Knowledge Management to standardize and stabilize applications. • Defined and tracked key performance indicators (KPIs) and service level agreements (SLAs) in collaboration with stakeholders, leveraging dashboards to monitor team performance and incident management. • Implemented work in take process for enhancements which integrates with data integration portfolio.