Ravindra Babu

Background

About Ravindra Babu

Over 30+ years of experience in the Telecom sector including Administration and operations, Telecom Network Planning and Operations, Order Management/Service Delivery, IT projects, Customer connect and access network management, Contact Centre Establishment, Administration and Operations, Business growth in Value Added Services in Mobile Services, Initiatives for retentions and expansion in customer base. Oversee and delivered Projects adhering to timelines and end user satisfaction. • Serviced in the Department of Telecom (DoT), Govt of India / Bharat Sanchar Nigam Limited-BSNL at various managerial levels in Administration, Operations Management, IT Project / Process Management, Hiring, Mentoring & Development, Stake Holder Relationship, WFM, Capacity Planning, Facility Management, Team Leadership, SLAs/KPIs Management, Inventory & Infra Management and Contact Center/BPO Operations. • Results-oriented Head of Operations & Project/Process Manager with over 12 years of experience, leading complex projects in Call Center software, Other BSNL business software development & IT infrastructure. • Project Lead for establishment, design and development of Call Center system software & Infrastructure with ACD, IVR, Dialogic, Predictive Dialer, Avaya/Tadiran, Oracle database, CRM etc. i.e, setting up and rolling operations of BSNL Call Center for South India. • Sphere head of Contact Center operations (Inbound & Outbound), Hiring, Training and development activities for more than a Decade. Responsible for planning, developing and managing the overall operations strategy. • Felicitated with BSNL’s most prestigious award “Vishisht Sanchar Seva Pathak” for exemplary performance and contribution in Call Center establishment and installations, Software development for various applications like Call center software, IVRS Designing, Centralised Leased Line Complaint Booking System, Centralised Broadband Tech Help Desk and Complaint Booking, etc. • Honoured with Doctorate i.e, Ph.D.(H.C) in Computer Science Engineering by California Public University, USA towards achievements and contributions during 30+ years of service.