Razell Johnson

Background

About Razell Johnson

With an extensive 17-year background in Healthcare Administration, I am a dedicated and results-oriented leader committed to enhancing consumer experiences. In my role as a Patient Experience Manager @ Mindlance, I thrived in overseeing the Patient Experience process by analyzing survey data, and collaborating with departmental leaders to implement process improvement plans. My adeptness in data analytics, B2C, B2B relationship management uniquely positions me for success in a Customer facing role. Serving as a trusted advisor to C-Suite leadership, clinical teams, and consumers, I provide invaluable guidance on conflict resolution issues, compliance, customer advocacy, risk mitigation and staff onboarding. Through the implementation of a customer advocacy program, I successfully drove a remarkable 30% increase in CMS patient satisfaction scores, fostering enhanced satisfaction & customer retention Furthermore, my track record includes an impressive 80% reduction in open incident reports, demonstrating my commitment to ensuring the timely & effective resolution of adverse events while maintaining strict compliance with state and federal regulations.#AI #JointCommission #ProgramManagement #MilitarySpouse #RegulatoryCompliance #PatientSafety