Razvan Constantinescu

Background

About Razvan Constantinescu

VALLEY NATIONAL BANK (USA) Support and develop new functionalities for Salesforce nCino module and Financial Services Cloud package. MASS MUTUAL (USA) Greenfield implementation of Salesforce Service Cloud to support Call Center processes for customer support. CONCARDIS GmbH (Germany) Design and implement an onboarding/self-onboarding Salesforce solution for SME merchants. Porsche Romania - Team lead for implementing Saleforce Sales, Pardot B2B Marketing and Service modules. Fabryo Corporation (Romania)- Functional and technical consultant for implementing Salesforce Sales, Service and Customer community modules. Raiffeisen Bank (Romania)- Functional Consultancy for implementing Siebel CRM. The solution includes the following business areas: Siebel Financial services, FS Siebel CRM Sales Applications, Siebel CRM Marketing Applications, Siebel CRM Customer Service & Channel Integration Applications, Siebel CRM Administrator Tools, Siebel Territory Management, Siebel Forecasting, Siebel CTI BRD - Groupe Societe Generale (Romania)- Functional Consultancy for analysis the existing CRM solution, implementing the solution for organizations and support activity.). The solution includes the following modules: Teleservice, Oracle Sales Online and Marketing. Spiru Haret University (Romania)- The solution is based on Oracle’s eBusiness Suite ERP System (CRM, Financials and Logistics modules). The project also includes the solution for HR and Payroll. EMAAR Properties PJSC (Dubai UAE)- Functional Consultancy and support activity for 8 departments that are using CRM functionalities and processes (Oracle Teleservice, Oracle Telesales, Oracle CRM Foundation, Oracle Install Base). LEISURECORP LLC (Dubai UAE)- Functional Consultancy for implementing a CRM solution for Sales and Marketing departments (Oracle Telesales, Oracle Marketing Online, Install Base(integration) and Data Quality Management) in order to implement sales cycle, consolidation of the customer data and email marketing campaigns. A&D Pharma - Sensiblu (Romania) Functional consultancy support for implementing the CRM modules: CRM Foundation, Oracle Marketing Online and Oracle TeleSales – flows for defining and tracking the marketing campaigns, developing views for OMO. Specialties: CRM business flows, ERP business flows, Programming