Razvan Hateganu

Background

About Razvan Hateganu

Senior Manager in SaaS product support with 9 years of experience helping cloud-based software teams succeed, currently leading high-performing support teams at Insurity, delivering solutions that power the insurance industry. With over a decade of earlier experience in project management in banking, I bring a unique mix of business acumen, customer focus, and operational discipline. I'm passionate about building strong teams, coaching for growth, and aligning people with process to drive outcomes. I specialize in: Team leadership & coaching Workload and performance management SaaS support operations (B2B & B2B2C) Process improvement & operational excellence Cross-functional collaboration Cloud-based product delivery in complex enterprise environments I’m known for spotting inefficiencies fast, designing practical solutions, and bringing calm structure to dynamic environments. Whether it’s onboarding new clients, managing support case surges, or working across functions to solve root-cause issues, I bring a steady hand and a people-first mindset. While no longer PMP-certified, my foundation in project delivery is strong, built over 10+ years of leading initiatives in banking, including systems rollouts, process overhauls, and cross-departmental change programs. I thrive on leading through change, solving tough challenges, and helping teams unlock their best potential.