Razvan Pintea

Background

About Razvan Pintea

I am a dedicated and empathetic individual with strong communication skills and a passion for helping others. I aim to provide high-quality customer support by actively listening to clients, solving problems efficiently, and ensuring a positive experience with every interaction. I am seeking a position in a dynamic team where I can grow professionally while contributing to customer satisfaction and loyalty. My relevant skills: Effective communication • Conflict resolution • Computer skills / Microsoft Office • Multitasking • Native speaker in Spanish and Catalan Current position activity-using Spanish (native level), Catalan (native level) and English language daily -handling a portfolio of customers from the Spanish market -responding to customer inquiries - ensure customer satisfaction and providing professional customer support -communicating with customers through various channels (e-mail or calls)-maintaining a positive and professional attitude toward customers -acknowledging and solving customer complaints - following communication procedures, guidelines, and policies - handling meetings and calls with the customers/other departments -processing orders, forms, applications, and requests (OnBase, AS400, Microsoft Office, Oracle Service Cloud (OSC), Oracle ERP, OnBase)-communicating and coordinating with colleagues as necessary (sales, engineering, marketing, planning and other departments)- contributing to team effort by accomplishing related results as needed (KPIs also)- providing feedback on the efficiency of the customer service process -keeping records of customer interactions, transactions, comments, and complaints