Read Lisa

Background

About Read Lisa

Patient Access Business Manager *Assist with Epic EHR training resource for all Patient Access *Works with the Revenue Cycle team to resolve billings, denials, collections, CFB, cash flow and daily deposits *Maintain knowledge of all functions within department and be able to monitor on a day-to-day basis the timeliness and accuracy of work performed.*Maintains insurance updates and education to staff *Maintained a smooth interaction between Patient Access and all other departments necessary to insure a functional department.*Very proficient with Microsoft Outlook, Word and Excel *Designed and prepared a Patient Access Procedure Manual and to always keep the manual current as a source document for the department and educated staff.*To verify all registrations are accurate and timely according to the Patient Access Procedure Manual.*Identify encounters requiring prior authorization and notify Case Management. Ensure all staff are educated and utilizing an Advanced Beneficiary Notification (ABN) for all non-covered services.*Ensure all internal reports complete, accurate and timely each month according to established guidelines.*Maintain adequate staffing levels to perform daily work.*Maintain an overall cost-effective department that ensures highest possible cash flow for the hospital and minimizes delinquent accounts. access to care.*Maintains departmental Performance Improvement initiatives.*Handled all Customer Comments through Press Ganey (CMS) and/or RMEs presented in a complete and timely manner.*Maintains and educated staff on department procedures that align with and support organizational policies Clinical Operations Director *Supervision of all front office and back-office functions including staffing, Personnel needs, Staff evaluations, Process Improvement Planning *Responsible for Credentialing new providers also verification of employee license, CPR, CME, DEA and DPS.*Medical office patient safety culture, and compliance - track and survey to raise staff awareness. ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.*Implemented and educated staff on Policy and Procedures *Maintained insurance websites for eligibility/benefits, code changes, updates and guidelines as needed.*Accounts Receivable remittance reports updates for Practice Management entry mistakes, coordinate refunds and petty cash reconcile and reimbursement for each location.*Payroll - makes entry for Time-Trac for all employees, providers and coordinated staff scheduling.