Rebekah Eldridge

Background

About Rebekah Eldridge

Rebekah is the Head of Customer Success for North America at PageUp, where she spearheads initiatives to enhance customer satisfaction and drive success across the region. In her role, she is responsible for leading strategies that improve client relationships, maximize retention, and support customer growth. Rebekah oversees the development and execution of comprehensive customer success programs, focusing on delivering measurable outcomes and fostering long-term business partnerships. Her leadership is pivotal in shaping the customer experience, ensuring that PageUp's North American clients achieve their strategic objectives and receive exceptional value. Before joining PageUp, Rebekah was the customer experience operations leader for BambooHR's Customer Experience divisions. There, she drove operational excellence across multiple areas including Customer Success, Education, Onboarding, Expansion, Retention, and Marketing. Her efforts led to a 24% increase in HR operational capacity and a 70% improvement in Payroll efficiency, resulting in $1.4M in cost savings for 2023. Rebekah also worked closely with cross-functional teams to implement strategies that enhanced business growth, improved customer tenure probability, and increased overall satisfaction. Prior to her role at BambooHR, Rebekah served as a Senior Customer Experience Operations Manager for FleetUp, where she led significant transformations in systems, processes, and strategies, achieving increased add-on services and reduced operational costs. Earlier in her career at JobNimbus, she built and managed customer experience teams, developed a Data Migration program that significantly improved operational efficiency, and supported a 100% year-over-year growth, which attracted a $53M venture capital investment. Rebekah is dedicated to mentoring and developing future leaders, driving growth internally and with customers, and has been actively involved in diversity, equity, and inclusion initiatives. She is pursuing a Bachelor of Business Administration from West Texas A&M and is certified in Gainsight and Pendo administration. Outside of work, Rebekah enjoys traveling, playing Stardew Valley, Oblivion, or CIV VI, exploring new cuisines, engaging in the arts, and soaking up all the magical adventures with her family.