Redouane Mramer

Background

About Redouane Mramer

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS • August 2011 – Present • Level 2 Technical support analyst at FGLSPORTS Provide Level 2 support for software and hardware for internal and external users. over the phone, email and remotely. Acting as a practice lead and responsible for doing the inventories for Franchise stores Only analyst having access to configure and do changes in the switches and routers at the stores. Provide 24 hour on call support • September 2009 – August 2011 • Technical Support Specialist at Fujitsu Supporting Kroger and loblaws Stores with Uscan and POS hardware and software issue using VPN (Virtual Private Network Tacking inbound and outbound calls professionally, resolving Customer’s daily issues with courtesy • March 2008-September 2009 • Computer Technician at Computer Sciences Corporation on behalf of Motorola Assisting Motorola Users with their daily issue (Outlook Microsoft office SAP network issue printers) over the phone and emails Working in a call center environment resolving all the tasks assigned to me with efficiency Assisting Technicians resolving server issues in many Motorola sites (Dubai, Italy, England, Morocco, Egypt, and Russia) • May to June 2009 • Network Administrator with Alliance des professeurs de Montreal Network maintenance Database update (FOXE PRO) Assisting local users with their daily computer issues • 2006-2007 • Office Clerk at Camway Transport Prepare papers for the Customs and monitor Truck drivers. Designing a website. Manage incoming calls. Manage the warehouse EDUCATION • University Degree in English Literature AIN CHOQ, Casablanca Morocco. • • Certificate in Management Administration and Business, al College of Technology Casablanca Morocco. • 2007-2008 • D.E.C in programming at Herzing college • 2014 – 2015 •Diploma in network administration at Champlain College CCNA certification.