Reed Knudson

Background

About Reed Knudson

A position that will allow me to make full use of my skills and experience as a manager/member of DMS Installation teams. My experience and education in multiple tasks and objectives will aid my team to gain the satisfaction of our customers using the management tools we have. My automotive DMS experience and communication skills put me in a great position to interact with the dealership leaders and all other personnel to improve customer satisfaction with the implementation process as a Performance Manager. Experienced and knowledgeable in dealership operations, and I can work with customers to drive customer retention and company growth! Tekion DMS Installation ManagerDMS Manager/Installer travelling as necessary to accomplish DMS deployments. Responsible for making sure user setups were correct and the dealer customers could process their business from go live day.• Worked with dealership managers to complete pre-install setups for the DMS software prior to installation,• Provided pre-installation training and consultation with customers.• Specialized in onsite and follow-up training for dealership personnel.• Experience in CRM database and dealership accounting, service, sales and parts knowledge• Responsible for remote follow-up training for dealership personnel.Dominion DMS InstallerDMS Installer for the Service and Parts Departments. Worked as a member of a DMS installation team to provide high quality setup and training to Automotive Dealership Customers.Dealertrack Installation Manager/Xtime Installation Manager – Cox Automotive. In both organizations I moved through the positions of installer, lead installer and eventually manager of implementation. As a member of a dynamic management team, I was part of the tremendous growth of the products over the last 14 years, building implementation organizations by 300-500% to meet sales and customer demand.• Pre-implementation coordination with customer and internal teams to determine number of resources needed for successful implementation and coordinate with the scheduling team. • Proficiency in MS Office and all the tools - Teams, Excel, Word and Outlook.• 50-75% travel to customer sites and follow-up visits to customers. Evaluate onsite performance and methods of training focusing on quality presentations using established tools and techniques. I can talk the talk and walk the walk with our customers.• Develop a relationship with dealer management to encourage use of the DMS tools.