Reejee Mallari

Background

About Reejee Mallari

Experienced IT professional with over a decade of expertise in global enterprises, specializing in IT Service Management, Monitoring & Event Management, and technical team leadership. My career spans from Customer Support, Delivery, Governance, to managing complex teams of senior technical specialists. Key Skills and Technologies: • Programming: JavaScript, Python, HTML, CSS, RegEx, JSON, SQL • Cloud: AWS (EC2, S3, Glue, Athena, DynamoDB, RDS, SageMaker, Lambda, Step Functions, and other Infrastructure, Data Analytics, Networking, and Security services) • AI/ML: LLMs, NLP, Generative AI, RAG, Machine Learning algorithms • Monitoring: Solarwinds, Broadcom APM/ASM/AXA, and Splunk • ITSM: ServiceNow, Jira Notable Achievements: • Implemented enterprise-wide solutions, generating hundreds of thousands in savings through cost avoidance and process improvements. • Established a 24/7 eyes-on-glass monitoring solution for Asia-wide application and infrastructure. • Developed Sentinel Dashboards: real-time metrics with data visualization and analytcis. • Multiple hackathon and ideation challenge wins in cloud engineering and product pitching. Certifications: • ITIL4 • AWS Cloud Quest (Cloud Practitioner, Solutions Architect, Data Analytics, Networking, Security, Generative AI) • Generative AI Certified Professional (Oracle University) • Splunk Search and Knowledge Specialist I'm passionate about leveraging cutting-edge technologies to drive operational efficiency and deliver innovative solutions. My experience spans from hands-on technical work to strategic leadership, always focused on creating value and improving IT service delivery. Outside work, I enjoy anime and manga series, photography, playing games, and taking care of my family.